SCRIPT offers schools, One2One iPad coordination groups as well as teachers of secondary classes a Peer-to-Peer Helpdesk (P2P-Helpdesk), in coordination with the ‘Centre de gestion informatique de l’éducation’ (CGIE).

This has the following aims:

• to promote an interconnectedness between schools to ensure an exchange of best-practice examples
• to allow experienced schools to share their know-how on a national level, if they wish to do so and if their material can be made openly accessible
• to refer to other platforms if the question asked cannot be answered or falls under the responsibility of another department

This platform is intended as a supplement to the current public offers and does not replace them in any way:

• Official press releases from the government, the department of health and the Ministry of Education
• The central, technical administration of CGIE (info@helpdesk.lu)
• The resources offered by schouldoheem.lu (contact form available on the website)
• The learning environments created by individual schools for their own communities

Within the PSP-Helpdesk, you can find the following channels:

• General: structure, goals and news of the P2P-environment
• Microsoft 365 Apps: Exchanges regarding the use of 365-Apps
• IOS-Apps: exchanges regarding the use of IOS-Apps
• IT4T & Zuludesk (Jamf): exchanges regarding the use of the programs (IT4T and Zuludesk (Jamf)
• Edumedia: thought-out and relevant integration of digital media
• Classroom management: exchanges regarding remote classroom management
• Tutorials: exchanges regarding planning, implementation and moderation of tutorials within a class
• Video conferences: exchanges regarding planning, implementation and moderation of video conferences
• Evaluation: exchanges regarding formative and summative assessment in remote learning contexts

The different channels will be moderated by a group of teachers that are experts in pedagogical use of current technologies. However, any teacher who can answer the questions asked is welcome to share their experience.